• Keith Boyle

Hotels and Travel

Updated: Nov 26, 2020

I was only settling into my role as Operations Manager at the stunning 5 star Druids Glen Hotel & Golf Resort when we began "The new normal". Hotel's worldwide like ourselves experienced trading circumstances that were unprecedented, drawing up more short- term than long-term plans to control costs and driving as much sales when opened.

In response to coronavirus, our Druids Glen Guest Care Journey was redeveloped in line with the World Health Organisation. This was designed using the industries best practice to ensure that guests have a comfortable, memorable and safe experience with us. Once in place, we were delighted with all our hard work too be awarded the Fáilte Ireland Covid-19 Safety Charter for health and safety protocols. It was hard at the start to manage our guest expectations in line with government guidelines but as time has gone on we have improved by listening to feedback and learning more about working with Covid. During the last few months we have been one of the lucky resorts, with 360 acres of beautiful woodlands to get out and about, two golf courses and space within the hotel to feel comfortable during your stay, we have enjoyed three really good months of business. The general prognosis is that even when restrictions are removed, it will be well after the spring before there is any prospect of business improvement. The challenging times before that are the bleak months of January, February and March. This means a good December is vital to sustain the business going through the winter for us. So far business on the books looks strong, guests still want a normal Christmas as much as possible so here's hoping we don't encounter an extended lockdown. Employee mental health during this period has been hard, the second lockdown has been harder with it being the Winter months, regular check-in with the team, staff engagement through our employee team space website and just even a phone call to them has been key in helping them through these hard times. Recently we did our Achiever & Leader of the quarter which we had a great turn out over Zoom. However, we remain positive, and, like all of the challenges we have had in the hospitality industry before, we will adapt and get through this in time.

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